Work With Your 24/7 Monitoring Specialists
The moment your home alarm system in Worcester goes off, your 24/7 monitoring experts will act immediately. The first move is to validate your alarm, and that involves reaching out to you. The protocol they abide by depends on the kind of emergency. For instance, if the emergency is is for medical reasons, one effort will be made to contact you before assistance is deployed. If you’re dealing with a break-in - the most common kind of event - a monitoring professional will follow these guidelines to contact you:
- An attempt will be made to reach you via the central command panel. You will typically be asked for a passcode.
- If that doesn’t result in an answer, a call is attempted to your principal contact number.
- An alternate number or your first contact person is attempted next.
- If you still can’t be reached, local police are deployed.
- Your monitoring agents will attempt to reach you again after the proper authorities are contacted.
If you're not able to communicate with monitoring staff, don't worry. Help will still be dispatched even when you're not available to substantiate the emergency.
Be prepared for any emergency with a Vivint home alarm system in Worcester
Get prepared for any crisis with a modern home alarm system in Worcester from Vivint. Contact (508) 392-5472 to begin customizing your property’s security today.